Sign-in & access
Use the sign-in method associated with your account. If you can sign in but a company is missing or an action is unavailable, ask its owner or administrator to check your membership and role.
Ask for account helpCREWBEAM SUPPORT
A clear next step.
Help with your account, your workspace and the work you keep in CrewBeam. Start here if you already have access to the app.
CrewBeam is provided by Decodation LLC. You can also email decodationllc@gmail.com.
What do you need help with?
Keep account access, company permissions and provider availability in view.
Jobs & work records
Tell us which page you were using, what you selected and any error shown. A saved draft, a device share action and a recorded external payment each have a different meaning.
What to includePrivacy & your account
Review account deletion inside the app, including any ownership transfer and the records retained by your company. If you cannot sign in, a private contact request is another way to ask for help.
Read the deletion guideA USEFUL SUPPORT REQUEST
Help us understand what happened.
Open the contact form, choose the relevant interest and describe the issue. For sign-in, privacy or deletion questions, choose Privacy or account question.
- Your CrewBeam version and build number, if available.
- Your iPhone or Android model and operating-system version.
- The page, action, approximate time and timezone.
- The exact error text and what you expected to happen.
Do not include passwords, payment card details, authentication tokens or private customer records. Describe the problem without attaching sensitive information.
Common questions
Why is a function unavailable?
Your current company, membership and role determine access. AI, messaging and payment services can also depend on provider setup. Open the app’s Integrations page to check availability, and ask your company administrator about permissions.
Can I use AI without sending a recording or photo?
AI is optional. The voice and equipment-scan flows ask before sending the relevant input to OpenAI. You can decline and use manual entry. Review the transcript, proposed record or detected fields before confirming or applying them.
Does recording a payment charge a customer?
A manual payment record describes money collected outside CrewBeam; it does not move money. A draft invoice is not automatically issued or sent. Provider availability is shown separately in the app.
How do I delete my account?
Open More → Account security → Review account deletion. Recent identity confirmation is required, and company owners must first transfer ownership. See the steps and retained-record explanation.